Shipping policy
SHIPPING AND DELIVERY POLICY
Effective date: 3 August 2026
Last updated: 24 September 2026
1. About this policy
Pencell Peptide (PCP) dispatches orders from the Czech Republic using Packeta/Zásilkovna and other appointed tracked delivery providers and their local delivery partners.
2. Delivery destinations
We deliver to supported destinations in Europe. A country, address or delivery method is available only when it can be selected during checkout.
Certain islands, remote areas, parcel lockers and restricted postal codes may not be supported.
Pencell Peptide (PCP) may restrict or suspend delivery where shipping would create legal, regulatory, safety or operational concerns.
3. Estimated delivery times
Orders are processed on Czech business days.
Estimated delivery times after dispatch are:
- Czech Republic: approximately 1–2 business days
- Slovakia: approximately 1–2 business days
- Other supported EU destinations: approximately 2–5 business days
These are estimates, not guaranteed delivery dates.
Remote areas, islands, weekends, public holidays, weather, carrier disruption and address changes may extend delivery times.
The delivery estimate and price available for your order will be shown during checkout.
4. Tracking and delivery options
Once an order is dispatched, tracking information provided by the delivery provider will be sent to the email address provided with the order.
Depending on the destination and selected service, the delivery provider may provide:
- Delivery-date notifications
- An estimated delivery window
- Delivery to a pickup point or supported parcel locker
- Options to redirect or reschedule delivery through the delivery provider
Customers are responsible for monitoring tracking information and accepting or collecting the parcel within the period specified by the delivery provider.
5. Shipping charges
The delivery charge depends on the destination and selected delivery service.
The complete delivery cost will be displayed during checkout before the order is submitted.
There are normally no customs duties for goods shipped between EU Member States.
Customers remain responsible for exceptional local charges or legal requirements that apply to a particular destination or product.
6. Cash on delivery
Cash on delivery may be available for selected destinations and orders. Availability may depend on the delivery address, postcode, selected delivery method, order value and delivery-provider requirements.
If cash on delivery is available for your order, it will be displayed as a payment option during checkout. Otherwise, another available payment method must be selected.
Any applicable cash-on-delivery fee will be displayed during checkout before the order is submitted.
Depending on the delivery service, payment may be accepted in cash, by card or through another method communicated by the delivery provider.
7. Delivery information
Customers must provide complete and accurate delivery information, including:
- Full name
- Delivery address
- Postal code
- Country
- Email address
- Telephone number
A telephone number may be shared with our appointed delivery providers and their local delivery partners solely to support delivery, payment and shipment notifications.
Contact info@pencellpeptide.cz immediately if you notice an error.
Changes cannot be guaranteed after processing or dispatch has begun.
We are not responsible for delays caused by incomplete or incorrect information supplied by the customer.
8. Receiving your order
Please inspect the parcel promptly and follow all storage and handling instructions supplied with the product.
Do not activate, prepare, mix or use a product if:
- Its protective seal is damaged
- The product or cartridge appears damaged
- There are signs of leakage, contamination or interference
- You received a different product from the one ordered
Keep the product and packaging and contact info@pencellpeptide.cz without undue delay.
9. Damaged parcels
If a parcel is visibly damaged:
- Record the damage with the delivery provider or courier where reasonably possible.
- Take photographs of the parcel, shipping label, internal packaging and product.
- Keep all products and packaging.
- Email info@pencellpeptide.cz without undue delay.
Failure to report visible damage immediately to the delivery provider does not automatically remove your statutory consumer rights.
10. Uncollected or refused parcels
Customers must accept or collect their parcels within the period specified by the delivery provider.
If a parcel is refused, not collected or returned because of incorrect customer information, Pencell Peptide (PCP) may recover reasonable delivery and return costs where permitted by law.
For prepaid orders, reasonable return costs may be deducted from the refund where legally permitted.
Repeated refusal or non-collection may result in future orders being refused or cash-on-delivery access being restricted.
These measures do not apply where delivery failed because of an error for which Pencell Peptide (PCP) or the delivery provider is responsible.
11. Missing or delayed parcels
If tracking has not updated for an unusually long period, contact us so that we can investigate with the delivery provider.
A delayed parcel is not automatically considered lost.
If the delivery provider confirms that a shipment for which we are responsible has been lost, we will provide the replacement or refund required by applicable law.
12. Cancellation
To request cancellation before dispatch, email info@pencellpeptide.cz immediately.
We will try to stop the shipment, but cancellation cannot be guaranteed after order processing has begun or the parcel has been handed to the delivery provider.
13. Contact
Pencell Peptide (PCP)
Operated by Swift & Easy s.r.o.
Email: info@pencellpeptide.cz